To help you more quickly understand our services and processes, below are the most frequently asked questions and their answers. If you have any further questions, please feel free to contact our customer service team.

  1. How do I choose the right size?

Please refer to the size guide provided on each product page and choose based on your usual wearing experience. We recommend measuring your own measurements to ensure the correct size.

  1. Can I modify my order?

If your order has not yet shipped, you can contact us by email to request a change in shipping address, size, or cancellation. Once an order has been shipped, changes cannot be made.

  1. What payment methods do you accept?

We accept Visa, MasterCard, PayPal, and some local payment methods. All transactions are processed through encrypted channels to ensure payment security.

  1. When will the product be shipped? How long will it take to receive it?

Generally, shipping times vary by country and region. Please refer to the shipping policies for details.

  1. Can I return or exchange my product?

Yes. If you discover any quality issues or the size is incorrect after receiving the product, you can request a return or exchange within the specified timeframe. Please refer to the Return Policy for detailed procedures.

  1. What if the item is damaged or shipped incorrectly?

Please contact customer service within 48 hours of receiving your package and attach a photo of the item. We will promptly arrange a replacement or refund.

  1. Are there customs duties?

Orders from certain countries may be subject to import duties, determined by local customs authorities. These charges are the responsibility of the buyer. Please consult your country’s policies before placing an order.

  1. How can I contact customer service?
    For pre-sales inquiries, after-sales support, or other assistance, please feel free to contact us at any time through the following methods:
    Email: hkestar@outlook.com