We are committed to providing fast, secure, and reliable shipping services to our customers worldwide. To ensure you receive your order promptly, please carefully read the following shipping policy.

  1. Shipping Time

All orders will be shipped within 1–3 business days after successful payment (excluding weekends and public holidays).

For special products or during peak promotions, processing time may be slightly delayed, and we will notify you promptly.

  1. Shipping Area

We offer shipping to most countries and regions worldwide. If your country is not currently within our shipping area, we will notify you immediately after placing your order and assist with order cancellations and refunds.

  1. Shipping Methods and Carriers

We will select the most appropriate carrier based on the delivery address and order details, including but not limited to DHL, FedEx, UPS, ePacket, 4PX, etc. After shipment, you can track the status of your package in real time using the tracking number.

  1. Estimated Delivery Time

The following is a guideline for delivery times to common regions (excluding handling time):

Domestic Shipping: 5–7 business days

Domestic Expedited Shipping: 3–5 business days

International Shipping: 7–20 business days

Actual delivery time may be affected by uncontrollable factors such as local customs clearance, logistics peaks, and weather. Please understand that there may be delays.

  1. Shipping Costs

We offer Standard Shipping or Expedited Shipping for most countries. The applicable shipping cost and method will be automatically displayed at checkout.

  1. Customs and Duties

International orders may be subject to customs duties or import taxes imposed by the destination country’s customs. These charges are the responsibility of the buyer.

We cannot control or predict the specific amount of customs duties.

If a package is returned due to a refusal to pay customs duties, the associated shipping costs will not be refunded.

It is recommended that you understand local import policies before placing an order to avoid unnecessary costs.

  1. Package Loss and Damage

If a package is lost, delayed, or severely damaged during transportation, please take photos as evidence before signing for it and contact us immediately.

We will verify the situation with the logistics company and assist with compensation or reshipment.

  1. Incorrect Address and Failed Delivery

Please confirm the accuracy of the delivery address before placing an order.

If a package is returned due to an incorrect address, unaccepted delivery, or refusal, the buyer will be responsible for any additional costs incurred for reshipment or refund.

  1. Tracking

Once your order has been shipped, we will provide you with the tracking number and tracking link via email. You can check the status of your package at any time on our website or the logistics company’s official website. If you encounter any unusual tracking errors, please contact us immediately.

Contact Us

If you have any questions about our shipping policies or delivery status, please contact our customer service team via the following methods:
Email: hkestar@outlook.com