HONG KONG ESTARLAND CO., LIMITED respects your privacy and is committed to protecting all personal information you provide when visiting our website or using our services. We understand the importance of information security to our users, and therefore have developed this Privacy Policy to explain how we collect, use, store, and protect your information, as well as your rights regarding your personal data.
- Information We Collect
When you visit our website or conduct transactions, we may collect the following types of information:
Personally identifiable information: such as your name, email address, phone number, and mailing address.
Account information: such as the username and password you set when you created your account.
Payment information: including payment methods and payment history (processed securely by third-party payment platforms; we do not store complete payment account data).
Device and log information: such as IP address, browser type, operating system, access time, and page views.
Cookies and tracking technologies: We use technologies such as cookies to analyze user behavior, optimize the user experience, and conduct marketing activities.
- Information Use
We collect your information for the following purposes:
Processing orders, shipping, and after-sales service;
Creating and managing your account;
Providing customer support and technical assistance;
Sending you order updates, shipping information, and important notifications;
Conducting market analysis, product optimization, and service improvements;
Sending you promotional information and personalized recommendations, with your consent.
- Information Storage and Protection
We employ various technical and management measures to protect the security of your data:
All data is transmitted via encrypted channels to prevent interception;
User passwords are stored using irreversible encryption;
Employee access rights to data are strictly restricted;
Conducting confidentiality agreements with third-party service providers to ensure that information is used only within the scope of our services.
While we strive to protect user data, due to the inherent nature of the internet, we cannot guarantee absolute data security. In the event of a data breach, we will promptly notify users and assist in resolving the issue in accordance with applicable laws and regulations.
- Information Sharing and Disclosure
We may share some of your information in the following circumstances:
Service Necessary: To complete services such as order processing, payment, and logistics, we may need to disclose relevant information to third-party service providers (such as payment platforms and logistics companies);
Legal Requirements: We may disclose your information when required by law or government requirements;
Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be one of the transferred assets.
We will not sell your information to any third party.
- Cookies and Tracking Technologies
We use cookies and similar technologies to enhance website functionality, including:
Remembering your login status and preferences;
Analyzing visitor data and optimizing website content;
Enabling retargeting advertising.
You can disable cookies through your browser settings, but this may affect the functionality of some features.
- User Rights
You have the following rights, which you may exercise at any time:
Right of Access: You have the right to obtain access to the information we hold about you;
Right of Correction: You may request that we correct any inaccurate information;
Right of Erasure: You may request that we delete your personal information (unless otherwise required by law or contract);
Right of Objection: You may object to our processing of your data based on legitimate interests;
Opt-Out of Marketing: You may unsubscribe from marketing emails at any time.
To exercise any of these rights, please contact us using the contact information below.
- Data Retention Period
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected. After this period, the information will be deleted or anonymized unless it is retained for legal or regulatory reasons.
- Third-Party Links
Our website may contain links to third-party websites. Please note that the privacy policies of such websites are governed by their own policies and we are not responsible for their content or practices.
- Policy Updates
We reserve the right to update this Privacy Policy at any time. All updates will be posted on this page and will be effective immediately. We recommend that you check back regularly to learn about our latest privacy practices.